Frequently Asked Questions
đ Orders & Payment
Q: How do I place an order?
A: Simply browse our collections, select the crystal piece you love, click "Add to Cart" or "Buy Now", and follow the checkout instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and other major payment methods for a seamless global shopping experience.
đĻ Shipping
Q: Do you ship internationally?
A: Yes! We ship worldwide, covering North America, Europe, Asia, Australia, and more.
Q: How long does shipping take?
A: Orders are typically processed within 1-3 business days. International shipping usually takes 7-15 business days depending on your location.
Q: Can I track my order?
A: Absolutely. Once your order ships, we'll send you a tracking number via email so you can monitor your package in real time.
đ About Our Crystals
Q: Are your crystals genuine?
A: Yes, we guarantee that every crystal is 100% natural and authentic. We never use artificial dyes or chemical treatments. Each piece comes with our quality assurance.
Q: Do crystals really have healing properties?
A: Crystal healing is rooted in ancient traditions and spiritual practices spanning thousands of years. While not scientifically proven, many people find comfort, focus, and positive energy through working with crystals. We encourage you to explore this journey with an open mind.
Q: How do I choose the right crystal for me?
A: Trust your intuition! Many people are naturally drawn to crystals that resonate with their current needs. You can also browse by crystal type (Amethyst, Rose Quartz, Tiger's Eye, etc.) based on the qualities you'd like to invite into your life.
đ Returns & Exchanges
Q: Do you offer returns?
A: Yes. Within 14 days of receiving your order, you may request a return or exchange provided the product is in its original condition. Please see our Refund Policy for full details.
Q: Who pays for return shipping?
A: For quality-related issues, we cover the return shipping. For personal preference returns, the buyer is responsible for shipping costs.
⨠Crystal Care
Q: Should I cleanse my new crystal?
A: We recommend cleansing your crystal before first use. Popular methods include:
âĸ Moonlight: Place under the full moon overnight
âĸ Sage: Pass through white sage smoke
âĸ Crystal Cluster: Rest on a natural amethyst cluster for 4-6 hours
Q: Can crystals get wet?
A: Most crystals can handle brief contact with water, but prolonged soaking is not recommended. Some crystals (like Fluorite and Calcite) may be damaged by water. Always check care instructions for your specific piece.
đ¤ Partnerships
Q: Do you offer wholesale?
A: Yes! We provide competitive wholesale pricing. Please email us at bet136888@gmail.com with your requirements and estimated order volume.
Q: Are collaboration or ambassador opportunities available?
A: We welcome partnerships including brand collaborations, influencer programs, and retail distribution. Reach out to us via email to discuss further.