Refund policy
Thank you for shopping at cncrystals. We specialize in providing high-quality crystal bracelets, necklaces, and accessories. If you are not entirely satisfied with your purchase, we're here to help with a clear and fair return process.
1. Return Eligibility
To be eligible for a return, please ensure the following key conditions are met:
Timeframe: You must request a return within 14 days of receiving the item.
Item Condition: The item must be in its original, new, unused, and undamaged condition, with all original packaging (including jewelry pouches, anti-tarnish boxes, etc.) and tags intact.
Proof of Purchase: You must provide a valid proof of purchase (such as your order number) or the original invoice.
Non-Returnable Items:
Customized or personalized items (e.g., engraved pieces) cannot be returned unless they are defective.
For hygiene reasons, earrings that have been worn (unless defective) are non-returnable.
2. Refund Process
1. Initiate a Request: Please first contact our customer service team via email at bet136888@gmail.com. Include your order number, the name of the item(s) you wish to return, and the reason for return.
2. Await Authorization: Our team will review your request within 1-2 business days and inform you if it qualifies for a return. Please do not ship items back without prior authorization.
3. Return Shipment: Upon approval, you will receive instructions with a return address and a Return Merchandise Authorization (RMA) code. Please ship the item(s) back using a trackable shipping service and retain the tracking number.
4. Inspection & Refund: Once we receive the returned item and verify it meets our eligibility conditions, we will process your refund within 7 business days. The refund will be credited to your original method of payment. Please note that processing times may vary depending on your bank or payment provider.
3. Shipping & Handling Charges
Returns for Non-Defective Items: If the return is not due to an error on our part (e.g., wrong item, defect), the customer is responsible for the return shipping cost. The original shipping charge from your order is non-refundable.
Returns for Defects or Errors: If the return is a result of our error, we will cover the return shipping cost and issue a full refund (including original shipping charges).
Refund Amount: The refund will be for the actual purchase price of the item(s). Any promotional discounts or coupon values applied to the original order will be proportionally deducted.
4. Exchanges
If you wish to exchange an item (e.g., for a different size or style), please contact us via email. The exchange process follows the same eligibility and procedures outlined above. Subject to stock availability, we will arrange the exchange, and you will only be responsible for the shipping cost to send the new item to you.
5. Non-Returnable Situations
We cannot accept returns or issue refunds for:
Items returned after the 14-day return period.
Items that have been worn, damaged, or altered by the customer for reasons unrelated to product quality.
Items missing the original packaging, tags, or accessories.
Items returned without prior authorization (unauthorized returns).
6. Contact Customer Service
For any questions or concerns regarding your return or refund, our customer service team is ready to assist. Please always contact us first via email:
Email: bet136888@gmail.com
We aim to respond to all emails within 1-2 business days.
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Implementation Notes for Your Shopify Store:
1. Placement: It is recommended to publish this policy page in your Shopify store's footer menu, typically under a link titled "Return Policy" or "Refunds & Returns".
2. Pre-Shipment Check: Given the nature of crystal items, we strongly recommend conducting a thorough pre-shipment inspection (checking stone integrity, metal clasps, string strength) and keeping photos/videos for your records. This can significantly reduce disputes regarding "received damaged" items.
3. Clear Communication: In all customer service interactions, maintain a polite and professional tone. Referring to the specific clauses in this policy helps manage customer expectations effectively.
This policy is ready to use. If you would like to adjust any specific terms (such as the return window or who pays for return shipping), please let me know, and I can modify it accordingly.